Help Desk Answering Service

Now more than ever, customers expect 24/7 support for products and services. Companies who get this thrive—those that don’t lose customers and can face negative online reviews. We make sure your excellent reputation stays intact with our 24-hour help desk service.

We offer turnkey help desk solutions ranging from simple to complex—all at a fraction of the cost of doing it yourself.

How Help Desk Answering Service Works

Our help desk call center agents deliver the answers and assistance that your clients need anytime, day or night. If escalation is needed, our agents can connect the customer with an on-call technician from your company. Reports will show information about each call, including details of the actions that were taken in dispatching the call.

We’ll answer general questions or concerns about your product or service, regardless of the type of question or the complexity of the product. We build detailed knowledge bases that guide us to ask the right questions and provide the correct answers.

Simple Help Desk Answering Service

Our simple help desk answering service delivers excellent response to your customers on a 24/7 basis. This option is ideal for sporadic or low-call volume.

Simple Help Desk Answering Service Features

Prompt and professional staff 24/7/365
Lookup and verification of client status and information
Detailed logging of issues in tickets
Simple troubleshooting of up to 10 FAQs using our software
Escalation and dispatch to appropriate staff members at your company
Reporting and real-time access to calls

Enhanced Help Desk Answering Service

Our enhanced help desk service delivers all of the features included in the Simple Help Desk Service, plus more detailed troubleshooting. If your call volume is greater than 3,000 calls per month, there is a good chance we can work within your software.

Enhanced Help Desk Answering Service features

Advanced script-based troubleshooting
Tier 1 Technical assistance
Password resets
Frequently Asked Questions
Email Response and Dispatch
Password Resets
Hardware/software support with dispatch
Scheduling appointments
Email response and dispatch
Click-to-call assistance

Customer satisfaction is key, and one-call resolution is our goal.

Chat with an expert about taking your customer service to the next level.