When technology misbehaves, it’s your chance to be the hero. Our Information Technology Answering Service and Help Desk service make sure you come to the rescue.
Running an IT business is challenging. With constant troubleshooting, client consultations, and system upgrades, managing calls can be overwhelming. However, missed calls or an inefficient support process can result in:
When your technicians are busy, potential clients’ calls may go unanswered, leading to lost business.
An unorganized support booking process can result in inconsistent service delivery, causing client dissatisfaction.
Constantly managing calls takes valuable time away from critical IT tasks, reducing overall productivity.
Ambs Call Center’s IT answering service allows you to focus on your clients while we handle your calls. Our expert call answering service and the user-friendly myAmbs web portal ensure that your client information is managed efficiently. Start growing your business by getting a quote now!
See PricingOur service integrates seamlessly with your calendar, ensuring that support requests are scheduled efficiently and your clients remain satisfied.
With us handling your calls, your team can focus on critical IT tasks like system installations and cybersecurity, improving overall productivity.
Our service ensures that all client communications are handled promptly and professionally, enhancing your business reputation.
Jill McCready
Core Technology Corporation
It's actually a really fast and straightforward process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service - it's part of our proven process.
Discuss the needs of your IT company and how we can help you grow and be more profitable
We'll use the Tech industry best practices in our set-up and testing to deliver the best value to you
Go Live. We'll start supporting your customers and team with our award winning service
These are a few questions we get asked often by first-time clients. Don’t find your question here? Reach out to us to speak to one of our experts today!
While we do offer integration, It depends. If the apps you use are found in our integrations page or is available for integration with Zapier, then yes! With Zapier, you can integrate our answering service with over 6000 of your applications!
We have a few options for you to update on-call information! However, the recommend method is to update it online through our myAmbs web portal, which is completely free.
Yes! We will work with you to determine what you consider to be routine maintenance requests vs emergencies. We usually dispatch emergencies to your on-call maintenance person, but can customize it to your liking.
If you’re looking to learn more about the best practices for improving your IT Company's communications, our learning center is the place for you. Relevant, informative content designed to improve the home service worker’s work life.
When you work with us, we promise to maintain constant communication with your IT company even after you sign on. It’s simply part of our proven process. Once you’re set up, you can take your hands off and experience the benefits of an IT answering service! Request a quote today!