Increase your patients satisfactions, medical staff’s efficiency, and receive 24/7 answering service support with Ambs Call Center’s HIPAA compliant medical answering service.
Have you ever called into a doctor’s office but were left on hold for hours without notice? Isn’t it frustrating? Without a reliable medical answering service, your practice may make the same mistake, as well as experience:
Wait times get longer on your phones preventing emergency calls from being escalated.
A high call volume with no meaningful process to reach your doctors will leave your staff stressed.
Your patients need you most after hours, especially in emergencies.
With a medical answering service, your medical practice’s communications will be covered 24/7. You won’t need to worry about appointment taking, patching a call to your doctors, or dispatching a medical emergency call ever again.
Learn MoreYour patients are happier when they get to speak to an answering service agent faster.
Allow your medical staff to focus on patient care while we handle calls and emergencies.
No matter when your patient calls into your practice, you can rest assured that they will be helped by our answering service agents.will add value to the user.
Why Ambs’ Medical Answering Service?
Secure texting and emails with a HIPAA audit anually.
All calls answered during your business hours and after hours.
Small, medium, or large practices--a unique plan just for you.
Rhonda Hardy,
Office Manager at Mid Michigan Ear Nose & Throat
Setting up a medical answering service can seem overwhelming, especially if you're new to it. With nearly 100 years of industry experience, we’re here to make it easier for you. Our FREE checklist will guide you through the essential factors to consider, helping you compare and choose the best service for your practice.
It's actually a really fast and straightforward process. We usually tell our clients that our onboarding process takes less than 5 business days. In this time we’ll have you fully up and running with an answering service - it's part of our proven process.
Discuss the needs of your practices and how we can help you improve your processes.
We'll get everything set-up and tested for you.
Go Live. We begin helping your patients and providers with our award winning service.
These are a few questions we get asked often by first-time clients. Don’t find your question here? Reach out to us to speak to one of our experts today!
Yes! We take your patient health information’s (PHI) security seriously. Not only do we have HIPAA compliant secure texting and emailing between our answering service and your practice’s staff, we also conduct an annual third-party audit of our HIPAA compliance.
That’s fine! Our secure text messaging application, Startel Secure Messaging Plus, allows your doctors to receive text messages securely and, with one swipe, file the messages to show they’ve acknowledged the contents of the message.
It depends. If the apps you use are found in our integrations page , then yes! We verify that all integrations are HIPAA compliant before implementation, which is why we cannot use Zapier for your medical answering service.
Whether you’re new to the world of healthcare communications or looking to learn more on how to improve your practice’s communication, our learning center is the place for you. Relevant, informative content designed to improve the practice manager’s work life.
By working with us, we promise to maintain constant communication with your medical practice even after you sign on. It’s simply part of our proven process. Once you’re set up, you can take your hands off and experience the benefits of a medical answering service! Request a quote today!