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Answering Services
Who We Serve
About
Awards and Certifications
2024 CAM-X Award of Excellence
We’re excited to share that Ambs Call Center has been awarded the prestigious CAM-X Award of Excellence for the 14th year in a row! For us, this isn’t just an award—it’s a recognition of our team’s commitment to making every caller feel valued.
The CAM-X Award, presented by the Canadian Call Management Association, focuses on service that puts the caller first. This means each call is scored on how well we make callers feel heard, how quickly and accurately we help them, and how smoothly the conversation flows from start to finish. It’s a reminder that great service isn’t just about answering questions—it’s about how callers feel by the end of the conversation.
Our President, Aaron Boatin, puts it perfectly: “In a world where great customer service is rare, our team rises to the challenge on every call. It’s inspiring to work with people who are so passionate about making a difference.”
Winning this award reflects our commitment to caller satisfaction. Each call is evaluated on key factors like:
- Friendliness and professionalism
- Accuracy and attention to detail
- A focus on making every caller feel heard and valued
At Ambs, our goal is to go beyond answering questions and resolving issues. We want every interaction to leave a positive impact. Thanks to our incredible team and supportive clients, we’re honored to celebrate this achievement once again!
2024 ATSI Award for Answering Service Quality
Ambs Call Center is honored to accept the exclusive ATSI 2024 Diamond Plus Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK. Ambs Call Center, Inc. was presented with the award at ATSI’s 2024 conference in Detroit, MI.
Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“With all calls graded by a neutral third party, members receive an unbiased evaluation of service quality. Companies that earn this award are consistently focused on delivering excellence in customer call handling. Many of our members have participated in this program for decades and take great pride in winning the award each year,” says ATSI President Brianna Burke.
2023 ATSI and CAM-X Awards for Answering Service Quality
We are incredibly proud to have earned the ATSI and CAM-X Award of Excellence for 2023. This accomplishment is not just a testament to our unwavering dedication to quality, but it also sets a new benchmark in the answering service industry. Our team has earned both awards for a record-setting 13 years in a row, a milestone that speaks volumes about our commitment to excellence and consistency.
Participating in these independent quality assurance programs isn't about the accolades. It's about ensuring that we are continuously elevating our service standards and delivering beyond expectations for your business. These awards are a reflection of our relentless pursuit of excellence, but more importantly, they serve as a tangible proof of our promise to you - our valued clients. By seeking an outsider's view of how we're running our business, we open ourselves up to unbiased feedback from you and the opportunity for continual improvement in how we serve you.
Why do we do this? Because one of our core values is 'We are Committed to Quality'. This is not just a statement; it's a principle that guides every interaction, call answered, and solution we provide your business with.
In essence, these awards are much more than just trophies or logos for our website. They are a reminder of our commitment to you - to offer not just the best answering service, but an exceptional experience that is independently verified and consistently outstanding. So, really, we'd like to thank you for continuing to do business with us, and trust that we can provide your business with the highest possible quality of service.
Other Awards Won by Ambs Call Center
We've been fortunate enough to have some of the most amazing people on our team who have been delivering great results consistently through the years, on behalf of us at Ambs Call Center. Let's take a look at some of our other recent accomplishments in the answering service industry.
Call Response Time
This is one of the most important items as you never get a second chance to make a great first impression. It measures how quickly the telephone call answered.
Telephone answering services must have enough staff on hand at the right times in order to provide excellent service.
A successful passing score on this category is that the call is answered within 3 rings, or 18 seconds, by a person. If a call rings longer than this, it is out of tolerance.
Friendliness to Your Callers
We measure the friendliness of our team when they speak with your callers. It all begins by answering your phones with a smile in our voice.
Throughout the call we make sure to use at least two pleases and a thank you. When concluding the telephone call, we give the caller a 'reassuring close' to the call to give them peace of mind that their needs will be met.
Following Your Instructions
It is very important that we are knowledgeable about your business and how to serve you.
We test our team to make sure they are know how to handle your phone calls, which questions to ask and if needed, how to escalate important calls when it's urgent
In short, we want to make sure we are living up to your expectations.
Accuracy In Message Taking
Being polite and friendly when answering your phones is important. Making sure we are gathering accurate information for you is of equal importance.
We verify spelling, telephone numbers and pertinent information. This ensures that you get clear and accurate messages.
Our grading categories include:
- Agent offered to help or assist the caller.
- Caller is advised how the message will be handled in a clear and professional manner any time during the call.
- Spelling of caller name and other information is verified.
- Telephone numbers are repeated for accuracy.
- Gathering all information required by the answering service customer.
Overall Impression of the Call
In short, it's the 'wow' factor. We've all heard about the importance of customer service. What this means for you is that we are:
- Serving the customer's need and nothing more than that.
- Ensuring our answering service quality goes above and beyond caller expectations.
- Adding tokens of personalization to give your callers a pleasing, memorable interaction with your business.
When possible, we like to deliver extra value to our customers in the least expected ways. One of our favorite companies to emulate is Zappos. They built their business around providing customers with a fantastic experience. At Ambs Call Center, it is our goal to do that for your business.